General Project Conditions
of heyteo AG (“Provider”, “heyteo”, “we”, “us”, “our”), Steigstrasse 18, 8463 Benken (ZH), Switzerland
Version 2.0 · Effective from 21 May 2026
1 Scope
1.1 These General Project Conditions (“Project Conditions”) govern the use of the Provider's services/performances (“Services”) by the customer/partner, including in particular the use of software agents that provide an AI-supported chat service.
1.2 The Services are generally accessible to all natural and legal persons, except direct competitors of the Provider. Such parties are prohibited from accessing the Services unless the Provider has given prior written consent.
1.3 The “Agreement” between the Partner and the Provider consists of these Project Conditions and, where applicable, the order form or another personalised offer (“Order Form”) of the Provider (collectively the “Agreement”). All documents referred to in these Project Conditions that are published on the website at the time of entry into force are incorporated into this Agreement by reference and form part of this Agreement.
1.4 The “Effective Date” means the date stated in the Order Form or, if no Order Form exists, the date on which the Customer begins using the Services.
1.5 The Partner must ensure that guests, employees etc. who use the Services under its Agreement (“Users”) agree to and comply with the obligations of these Project Conditions. heyteo supports the Partner in obtaining the required User consents, see clause 4.4.
2 Services
2.1 General
2.1.1 heyteo offers Services for businesses and private individuals, in particular software agents in the form of a virtual concierge for the hospitality industry and other sectors.
2.1.2 Any order for a Service by the Customer is placed via an Order Form and is subject to review and acceptance by the Provider.
2.1.3 The use of the Services is made available to the Customer on the terms set out in the Order Form and these Project Conditions.
2.2 Software Agents
2.2.1 “Software Agents”, “Agents” or “Software” are several proprietary software applications of the Provider. The Agents process the information received from the Partner concerning it and its Users and communicate/chat directly with the Users (e.g. via WhatsApp). The Agents also use, in particular, artificial intelligence programs (AI tools; in particular Open AI) from third parties and can be used both to provide information and to obtain information. The Agents make it easier for the Partner to perform tasks such as guest check-in or onboarding new employees.
2.2.2 If functions, modules, add-ons or other components of the Software are made available free of charge, the Provider reserves the right to discontinue them at any time and at its own discretion, without any obligation to provide a replacement/alternative.
2.2.3 The Provider endeavours to ensure that the Software Agents are available at all times. However, certain interruptions are unavoidable.
2.2.4 Planned maintenance work is carried out with the lowest possible impact and in consultation with the Customer.
2.2.5 Support is provided primarily by email. The usual response time is at most one working day.
2.2.6 Updates and upgrades are made available to the Customer from time to time. Software patches and bug fixes are free of charge.
2.2.7 In order to ensure the currency and effectiveness of the Agents, the Provider is entitled at any time to adapt or discontinue individual components of the Software.
2.3 Advisory services, other Services
2.3.1 In addition to the Software Agents, the Provider may offer advisory, maintenance, training and support services.
2.3.2 The exact scope of any advisory services is set out in the Order Form. Unless otherwise agreed, advisory services are billed at standard hourly rates.
3 Setup, subscription, remuneration and billing
3.1 Free trial. We may offer free, general trial versions (“trial version”) for a certain number of users and/or for a certain period. We may discontinue such trial versions at any time and without notice, and any benefits of a trial version lapse if they are not used in time.
3.2 Setup phase. The setup phase runs from the start date/effective date of the Agreement and lasts 4 weeks. From the setup phase onwards, the Partner grants the Provider access to the information necessary to provide the Services and designates one or more contact persons. The parties also define the objectives together. heyteo then sets up the Agent(s) for the Partner. The setup fee and first licence period (month 1 for a monthly subscription or year 1 for an annual subscription) become payable together by clicking on the chosen payment path (Stripe link or QR invoice) — the licence price is paid in advance. Upon completion of the setup phase, the licence phase starts automatically (no separate go/no-go decision required).
3.3 Licence phase: subscription/licence model. The Customer may conclude a monthly subscription/licence model in accordance with the conditions set out in the Order Form. Alternatively, annual prepayment with a 10% discount in year 1 may be chosen. From year 2 onwards, the annual subscription renews at the regular price. With annual prepayment, the monthly termination right under clause 9 remains; in the event of termination, a pro-rata refund is made under the terms of the terms of use (setup fee is non-refundable).
3.4 Prices. The prices for the Services are stated in the Order Form. If no information is provided, they are invoiced at the Provider's standard rates. All prices stated in the Provider's marketing materials are non-binding.
3.5 Price adjustments. Price adjustments are possible once a year, whereby heyteo will inform the Partner of the planned adjustment in writing at least 60 days in advance. The adjustment takes effect if the Partner does not object in writing within 30 days of being informed. If timely objection is made, the previous prices continue to apply unchanged and heyteo is entitled to terminate the Agreement on 30 days' notice effective at the end of a month.
3.6 Currency, taxes. Unless otherwise stated in the Order Form: (a) all prices are stated in Swiss francs (CHF); (b) prices are additionally subject to all applicable value added, sales or other taxes. The Customer is responsible for payment of all taxes associated with the Services.
3.7 Expenses. All expenses/costs incurred by the Provider are listed in the Order Form. Additional expenses/costs require the Customer's prior approval.
3.8 Invoicing, payment provider. Prices and any other costs are either (i) invoiced directly by the Provider, or (ii) paid via a third-party provider (Stripe), whose payment terms are decisive.
3.9 Payment period, reminder. Initial payment (setup fee + first licence period) is due immediately upon clicking the payment path. By bank transfer: 30 days. Licence prices (month 2+ or year 2+) are debited automatically on the relevant due date. In the event of late payment, the Provider may charge default interest of 5% p.a. from the invoice date.
4 Further rights and obligations of the parties
4.1 Customer account (dashboard). If the Customer has a customer account, it is solely responsible for (i) the confidentiality of the login data, and (ii) all actions performed via the account.
4.2 No manipulation. The Customer and the Users are prohibited from copying, damaging, manipulating, hacking, interfering with, reverse engineering or bypassing the security mechanisms of the Agents/Software.
4.3 Provision of information (Customer). The Customer is obliged to grant the Provider access to the information necessary for the provision of the agreed Services. The Customer is aware that, without ongoing access, the Services cannot be provided, or cannot be provided in full.
4.4 Consents (Users). Users may use the Services/Agents only if they have previously granted, and not revoked, the required consents (in particular with regard to data processing). heyteo assists at any time in obtaining these consents, in particular with suitable templates.
5 Ownership and rights of use
5.1 Provider ownership. The Provider is and remains the sole owner of the Software/Agents and any other products and Services (Service Technology) and all related property and intellectual property rights worldwide.
5.2 No rights, title or claims in the Service Technology are assigned, transferred or granted under this Agreement.
5.3 The Provider expressly reserves all rights not explicitly granted.
5.4 Licence. During the term of the Agreement, the Provider grants the Customer a limited, revocable, non-transferable right to use the Software / to allow the Users to use it for its business purposes.
5.5 Any open source software contained in the Software is licensed in accordance with the open source licence.
5.6 Customer ownership. The Customer is and remains the sole owner of the content uploaded by it or by Users into the Software, user data (in particular WhatsApp communications), logos, trademarks, etc.
5.7 Licence. By providing or independently uploading content, the Customer grants the Provider a licence to process the content for (i) providing the Services and (ii) developing and improving the Service Technology.
6 Warranty
6.1 The Services are provided “AS IS”, and the Provider gives no warranty to the Customer other than that the Services have been developed in a professional manner and in accordance with applicable industry standards.
6.2 heyteo disclaims any assurance or warranty that the Software/Agents will be available uninterrupted or error-free.
7 Liability
7.1 General. The Provider's total liability towards the Customer and the Customer's total liability towards the Provider shall not exceed the amount of the ordered Services. If the Agreement has been concluded for more than 12 months, the maximum liability amount shall be the pro rata amount for a term of 12 months. Neither party shall be liable for lost profit or indirect damages. Exceptions: intent and gross negligence.
7.2 Infringement of third-party rights. The Provider shall fully indemnify the Customer if claims or proceedings are brought against it due to infringement of existing third-party rights by the Software.
8 Confidentiality, data protection
8.1 Confidentiality
8.1.1 The parties undertake to treat all confidential information as confidential. All non-public information about this Agreement, the Services and the Software/Agents is confidential information.
8.1.2 Exceptions: information that is publicly accessible, already known to the receiving party before disclosure, independently developed, or lawfully obtained from third parties.
8.1.3 The parties shall take all reasonable precautions to protect confidential information.
8.2 Data protection
8.2.1 General. Each party undertakes to take all necessary precautions to comply with the data protection laws applicable to it. Personal data are processed in accordance with its Data Processing Agreement (DPA), which forms an integral part of the Agreement.
8.2.2 heyteo privacy policy. More information: Privacy Policy
9 Term, termination
9.1 Unless otherwise agreed, this Agreement enters into force on the day heyteo confirms the order. The setup phase starts immediately and lasts 4 weeks. The contract term (licence phase) begins upon completion of the setup phase and runs monthly. For a monthly subscription, the Agreement renews automatically for one further month at a time; for an annual subscription, it renews for 12 further months at a time, unless terminated in writing by either party with one month's notice to the end of a month (e.g. by email). The chosen billing cycle (monthly or annually) has no effect on the monthly right of termination.
9.2 Each party has the right to terminate this Agreement at any time (i) in the event of a material breach of the Agreement by the other party that is not cured within thirty (30) days after written notice; or (ii) in the event of use of the Services that does not comply with the Agreement.
9.3 Upon termination of the Agreement, all rights of use granted to the Customer expire and the Customer undertakes to pay all outstanding remuneration immediately. In the event of extraordinary termination for which the Customer is responsible, all amounts accrued up to the time of termination become immediately due. In this case, no pro-rata refund under the terms of use shall be made. The setup fee is not refunded in any case of termination.
9.4 Up to thirty (30) days after the end of the Agreement, the Customer may request from the Provider the content stored in the Software. After expiry of this period, the Provider is no longer obliged to retain the Customer's account content.
9.5 Provisions of this Agreement that are intended by their nature to continue to apply shall remain applicable after termination of the Agreement.
10 Miscellaneous
10.1 Entire Agreement. This Agreement (Order Form incl. attachments and the documents referenced therein) constitutes the entire agreement between the parties with regard to the Services.
10.2 Severability. If individual provisions are invalid, the validity of the remaining parts shall remain unaffected. Invalid provisions shall be replaced by valid ones that come closest to the original intent.
10.3 Assignment. No party may assign its rights without prior consent. Exception: assignment to affiliated companies or in the context of a merger.
10.4 Amendments to this Agreement. Amendments require written form (electronic form is sufficient). heyteo reserves the right to amend this Agreement by notifying the Customer; if the Customer does not object within 30 days, the amendments are deemed accepted.
10.5 Governing law and jurisdiction. This Agreement is subject exclusively to Swiss law. The exclusive place of jurisdiction is Andelfingen (Canton of Zurich), Switzerland.
— End of the General Project Conditions —